James M Hoggatt

Title: James M Hoggatt: Innovator in Automated Customer Services

Introduction

James M Hoggatt is an accomplished inventor based in Garland, TX (US). He has made significant contributions to the field of automated customer services. His innovative approach has led to the development of a unique system that enhances customer interactions with service centers.

Latest Patents

Hoggatt holds a patent for a "Method and system for automated customer services." This invention provides a system and method for accepting customer calls related to products and directing these calls to the appropriate customer service center. The system includes a customer service network and a customer transaction database that stores a variety of product information and vendor/customer data. A transaction processor is designed to process calls received through the network and route them to the correct care center based on data associated with a customer-entered personal identification number provided at the time of purchase. The services are offered on a pre-paid account basis, which is debited after a service agent answers the customer call.

Career Highlights

Hoggatt is currently employed at MCI WorldCom, Inc., where he continues to apply his expertise in customer service technologies. His work has been instrumental in improving the efficiency of customer service operations.

Collaborations

Some of his notable coworkers include Karl M Henderson and David Hernandez. Their collaboration has contributed to the success of various projects within the company.

Conclusion

James M Hoggatt's innovative contributions to automated customer services demonstrate his commitment to enhancing customer experiences. His patent reflects a significant advancement in the field, showcasing his expertise and dedication to innovation.