This inventor holds 1 USPTO granted patent. Top assignee: The Adt Security Corporation. Active years: 2026.
Company Filing History:
Years Active: 2026
Title: Innovations by Justin Patrick Murphy
Introduction
Justin Patrick Murphy is an accomplished inventor based in Knoxville, TN (US). He has made significant contributions to the field of predictive analytics, particularly in managing callback queues. His innovative approach has led to the development of a unique system that enhances the efficiency of callback management.
Latest Patents
Justin holds a patent for "Predictive analytics for managing callbacks queues." This patent describes systems and methods for callback queue management. The system is designed to determine a maximum size of a callback queue based on a specific formula. It assesses the eligibility of an inbound query for the callback queue by ensuring that the current number of calls in the queue is less than the maximum size. When eligible, the system facilitates a callback call associated with the inbound query.
Career Highlights
Justin is currently employed at The ADT Security Corporation, where he applies his expertise in predictive analytics. His work focuses on improving customer service through effective callback management systems. His innovative solutions have been instrumental in enhancing operational efficiency within the company.
Collaborations
Justin collaborates with Chad Martin Kerby, a fellow professional in the field. Together, they work on various projects that aim to advance the technology behind callback management.
Conclusion
Justin Patrick Murphy's contributions to predictive analytics and callback queue management demonstrate his commitment to innovation. His patent and work at The ADT Security Corporation highlight his role as a significant figure in the field of technology.