Company Filing History:
Years Active: 2013
Title: Judith Laughlin: Innovator in Contact Routing Technology
Introduction
Judith Laughlin is a notable inventor based in Covington, WA (US). She has made significant contributions to the field of contact routing technology, particularly through her innovative patent. With a focus on improving the efficiency of automatic contact distributors, her work has the potential to enhance customer service operations across various industries.
Latest Patents
Judith Laughlin holds a patent for "Enterprise-wide occupancy based routing." This invention provides a method and apparatus for routing a contact with a client to one of several automatic contact distributors, each equipped with multiple agents. The process involves determining the largest relative difference between target occupancy and actual occupancy for each agent, allowing for optimized routing based on real-time data. This patent showcases her ability to blend technology with practical applications in customer service.
Career Highlights
Judith Laughlin is associated with Aspect Software, Incorporated, where she applies her expertise in contact routing solutions. Her innovative approach has led to the development of systems that improve the efficiency of customer interactions. With 1 patent to her name, she stands out as a key figure in her field.
Collaborations
Some of Judith's coworkers include Mark J Michelson and Roger A Sumner. Their collaborative efforts contribute to the advancement of technology in the contact center industry.
Conclusion
Judith Laughlin's contributions to contact routing technology exemplify her innovative spirit and dedication to improving customer service operations. Her patent reflects a significant advancement in the field, showcasing her role as a leading inventor.