Joydeep Dasgupta

Title: Joydeep Dasgupta: Innovator in Customer Interaction Technologies

Introduction

Joydeep Dasgupta is a notable inventor based in Bengaluru, India. He has made significant contributions to the field of customer interaction technologies. With a focus on improving the efficiency of customer service processes, Dasgupta has been awarded 3 patents for his innovative solutions.

Latest Patents

Dasgupta's latest patents include a search tool for identifying and sizing customer issues through interaction summaries and call transcripts. This exemplary embodiment provides a search tool that can locate customer issues in call transcripts and agent notes. It offers an accurate count of how often such issues appear, thereby improving the speed of document searches. The tool relies on a document matrix computed once for a given corpus of documents and vocabulary, which can be utilized across multiple queries. Additionally, it accounts for similar terms in processing queries and employs a word coverage factor to enhance the relevance of search results.

Another significant patent involves methods and systems for dynamic monitoring through graphical user interfaces. This system includes a processor and data storage with instructions that, when executed, perform operations such as maintaining an input file with predetermined criteria for various factors. It generates graphical user interfaces that illustrate model risks and selectable features associated with selected factors over time. This innovation allows for a more interactive and informative user experience.

Career Highlights

Joydeep Dasgupta currently works at Capital One Services, LLC, where he continues to develop innovative solutions that enhance customer service interactions. His work focuses on leveraging technology to streamline processes and improve customer satisfaction.

Collaborations

Dasgupta collaborates with talented professionals such as Deepak Ramamohan and Seemit Sheth. Together, they contribute to the advancement of technologies that facilitate better customer interactions.

Conclusion

Joydeep Dasgupta is a prominent inventor whose work in customer interaction technologies has led to significant advancements in the field. His innovative patents reflect his commitment to improving customer service processes and enhancing user experiences.