This inventor holds 10 USPTO granted patents. Top assignees: West Corporation, Amazon Technologies, Inc.. Active years: 2014-2019.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2014-2019
Title: Innovations of Joshua Brandon Kilpatrick
Introduction
Joshua Brandon Kilpatrick is an accomplished inventor based in Seattle, WA. He holds a total of 10 patents that reflect his innovative contributions to technology and customer service solutions. His work has significantly impacted the way businesses interact with customers and manage communication.
Latest Patents
One of his latest patents is a method for using customer attributes to select a service representative. This invention allows customer service departments to access a customer database to obtain preferences that can be used to select the most suitable service representative. If the database lacks these preferences, the system can calculate them based on customer attributes. This process ensures that customers are connected with representatives who can best assist them.
Another notable patent is a system and method for providing SMS message services from multiple originators using a shared shortcode. This innovation enables a service provider to determine which recipients have subscribed to SMS services from specific originators. Only those messages sent to recipients who have opted in are processed through the SMS gateway, ensuring compliance and enhancing user experience.
Career Highlights
Joshua has worked with prominent companies such as West Corporation and Amazon Technologies, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to advancements in customer service technology.
Collaborations
Throughout his career, Joshua has collaborated with talented individuals, including Cindy Rae Nelson and Danny J Thrash. These partnerships have fostered a creative environment that has led to the development of impactful inventions.
Conclusion
Joshua Brandon Kilpatrick is a notable inventor whose work in customer service technology has led to significant advancements. His patents demonstrate a commitment to improving customer interactions and communication methods. His contributions continue to influence the industry and inspire future innovations.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile