This inventor holds 2 USPTO granted patents. Top assignee: Genesys Telecommunications Laboratories, Inc.. Active years: 2008-2016.
Company Filing History:
Years Active: 2008-2016
Title: Joseph Vincent Monza: Innovator in Multimedia Communications
Introduction
Joseph Vincent Monza is a notable inventor based in Cary, NC (US). He has made significant contributions to the field of multimedia communications, holding 2 patents that showcase his innovative approach to interaction management.
Latest Patents
Monza's latest patents include a method and system for providing adaptive and proactive interaction management for multiple types of business interactions occurring in a multimedia communications environment. This object-oriented system is designed to manage various media types within a communication center. It features a multimedia queuing system, a processor for processing events in the queue, an interaction server for selecting media types or event types, a resource manager for reporting resource availability, and a data store for client information. The system efficiently processes and routes incoming events based on media channel availability and historical success rates, ensuring optimal proactive contact with clients.
Career Highlights
Joseph Monza is currently employed at Genesys Telecommunications Laboratories, Inc., where he continues to develop innovative solutions in the telecommunications sector. His work focuses on enhancing communication efficiency and improving client interactions through advanced technology.
Collaborations
Some of his notable coworkers include Alan Wayne McCord and David H Anderson, who contribute to the collaborative environment at Genesys Telecommunications Laboratories, Inc.
Conclusion
Joseph Vincent Monza is a distinguished inventor whose work in multimedia communications has led to significant advancements in interaction management. His innovative patents reflect his commitment to improving business communications and client engagement.