Joseph Moussalli

Title: Joseph Moussalli: Innovator in Voice Analytics for Telephony

Introduction

Joseph Moussalli is a notable inventor based in Basingstoke, GB. He has made significant contributions to the field of computer-telephony integration through his innovative patent. His work focuses on enhancing the efficiency of telephone call handling using advanced voice analytics.

Latest Patents

Moussalli holds a patent for a method of handling a telephone call by voice analytics in a computer-telephony integration system. This invention provides a computer-implemented method that involves monitoring a conversation between an agent and a customer on a telephone line. The process includes extracting the audio signal from the conversation and performing real-time voice analytics on the extracted audio while the call is in progress. The results from these analytics are then utilized by the computer-telephony integration system to determine the future handling of the call.

Career Highlights

Joseph Moussalli is associated with Newvoicemedia Limited, where he applies his expertise in voice analytics and telephony systems. His innovative approach has positioned him as a key player in the development of technologies that improve customer service interactions.

Collaborations

Moussalli has worked alongside talented professionals such as Richard B Pickering and Ashley Unitt. Their collaborative efforts contribute to the advancement of telephony solutions and enhance the overall effectiveness of communication systems.

Conclusion

Joseph Moussalli's contributions to voice analytics in telephony demonstrate his commitment to innovation and improvement in customer service technology. His patent reflects a significant advancement in the field, showcasing the potential for enhanced communication through intelligent systems.