Joseph Andraszek

Title: Innovations by Joseph Andraszek

Introduction

Joseph Andraszek is an accomplished inventor based in Oklahoma City, OK. He has made significant contributions to the field of speech analytics and call handling, holding a total of six patents. His work focuses on enhancing communication technologies, particularly in determining the nature of calls.

Latest Patents

One of his latest patents is titled "Augmenting call progress analysis with real-time speech analytics." This invention provides methods, systems, and computer program products for determining whether a call has reached a live party or a machine. The call handler analyzes the cadence of the audio while a speech analytics system detects keywords in the call audio. This dual analysis allows for more accurate determinations regarding the call's status.

Another notable patent is "Using real-time speech analytics to navigate a call that has reached a machine or service." This invention outlines methods and systems for utilizing real-time speech analytics to manage calls that connect to machines or services. The speech analytics system monitors the call and sends events to the call handler upon detecting keywords, enabling the handler to take actions that advance the call's progress.

Career Highlights

Joseph Andraszek is currently employed at Noble Systems Corporation, where he continues to innovate in the field of communication technologies. His work has significantly impacted how calls are processed and managed, improving user experience and efficiency.

Collaborations

He collaborates with Karl H Koster, a fellow innovator in the field. Their combined expertise contributes to the development of advanced communication solutions.

Conclusion

Joseph Andraszek's contributions to speech analytics and call handling demonstrate his commitment to innovation in communication technologies. His patents reflect a deep understanding of the challenges in this field and offer practical solutions that enhance the efficiency of call management.