The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 10, 2017
Filed:
Jun. 18, 2015
Noble Systems Corporation, Atlanta, GA (US);
Joseph Andraszek, Oklahoma City, OK (US);
Karl H. Koster, Sandy Springs, GA (US);
NOBLE SYSTEMS CORPORATION, Atlanta, GA (US);
Abstract
Various embodiments of the invention provide methods, systems, and computer-program products for identifying an occurrence during a conversation being conducted between a first party and a second party where sensitive information is conveyed by the first party or the second party. In particular embodiments, speech analytics is used to monitor audio of the conversation and a first speech characteristic is detected indicating a start event identifying a start of an occurrence where sensitive information is conveyed by the first party or the second party. Following the detection of first speech characteristic, a second speech characteristic is detected in the audio indicating an end event identifying an end of the occurrence. Accordingly, identifiers for the start and end events are then recorded in various embodiments as metadata along with a recording of the audio of the conversation to identify where in the recording the occurrence takes place.