Jose Burgos

Title: Innovations by Jose Burgos in Call Management

Introduction

Jose Burgos is an innovative inventor based in Dallas, TX (US). He has made significant contributions to the field of call management through his patented invention. His work focuses on improving customer experience by effectively managing call queues for recurring customer questions.

Latest Patents

Jose Burgos holds a patent for a "Method for managing call queues for recurring customer questions." This invention provides methods and systems for handling telephone calls related to recurring customer inquiries. The goal is to decrease the likelihood of additional calls regarding the same issues, thereby enhancing customer experience while reducing overall call volume. The method involves receiving an incoming telephone call, capturing an audio signal corresponding to the caller's voice, and analyzing the audio signal to detect phonetic intonations. Additionally, it employs machine learning to assess the certainty or uncertainty expressed in the caller's voice.

Career Highlights

Jose Burgos is currently employed at JPMorgan Chase Bank, N.A., where he applies his expertise in call management. His innovative approach has the potential to streamline customer service operations and improve satisfaction rates.

Collaborations

Some of his notable coworkers include Rudolph L. Mappus, IV, and Sri Harsha Pothukuchi. Their collaboration contributes to a dynamic work environment focused on innovation and efficiency.

Conclusion

Jose Burgos exemplifies the spirit of innovation in the field of call management. His patented methods not only enhance customer experience but also demonstrate the importance of technology in improving service efficiency.