The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 24, 2026
Filed:
Sep. 15, 2022
Jpmorgan Chase Bank, N.a., New York, NY (US);
Rudolph L. Mappus, IV, Plano, TX (US);
Sri Harsha Pothukuchi, Brambleton, VA (US);
Angel Vincent, Milford, OH (US);
Peter Kutchen, Bear, DE (US);
Owen Churchill, Columbus, OH (US);
Jose Burgos, Dallas, TX (US);
JPMORGAN CHASE BANK, N.A., New York, NY (US);
Abstract
A method for call processing includes: receiving a first incoming telephone call from a first person; retrieving historical information that relates to the first person; forecasting, based on the historical information, a next customer state that relates to the first person; and estimating, based on the forecasted next customer state, a potential duration of the first incoming call. The estimated call duration is then usable for assigning a priority to the first incoming call and determining an order of handling the first incoming call with respect to each of a plurality of other incoming calls based on the assigned priority.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile