Jon A Pattison

Title: Innovations by Jon A Pattison

Introduction

Jon A Pattison is an accomplished inventor based in Flower Mound, TX (US). He has made significant contributions to the field of communication technology, holding a total of three patents. His work focuses on enhancing the efficiency and effectiveness of call center operations.

Latest Patents

One of Jon's latest patents is a method and system for monitoring call center service representatives. This innovative system allows for the monitoring of call center agents using various scheduling criteria, such as time intervals and agent performance levels. The system records customer calls when the specified scheduling criteria are met, ensuring that service quality is maintained. Another notable patent is for a communication system that reproduces voice and video sessions. This system integrates a voice server and a video server within a call center, allowing agents and supervisors to access and display recorded sessions seamlessly.

Career Highlights

Jon A Pattison is currently employed at Teknekron Infoswitch Corporation, where he continues to develop cutting-edge technologies. His work has significantly impacted the way call centers operate, improving both customer service and agent performance.

Collaborations

Throughout his career, Jon has collaborated with notable colleagues, including Paul A Vizard and Michael J Maloney. These partnerships have fostered innovation and contributed to the success of their projects.

Conclusion

Jon A Pattison's contributions to communication technology through his patents demonstrate his commitment to improving call center operations. His innovative methods and systems continue to influence the industry positively.