The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 23, 1999
Filed:
Sep. 15, 1997
Applicant:
Inventors:
Jon A Pattison, Flower Mound, TX (US);
John A Fox, Irving, TX (US);
David Machalica, Bunch, OK (US);
Assignee:
Teknekron Infoswitch Corporation, Fort Worth, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M / ;
U.S. Cl.
CPC ...
379 9317 ; 379 9314 ; 379265 ; 379 9321 ; 379 9325 ; 348 15 ;
Abstract
A communication system for reproducing a voice and video session includes a call center having a voice server and a video server. The call center also includes agent and supervisor workstations with computers and associated voice instruments. The voice server records and communicates voice segments associated with the session using a voice path. The computers at the agent and supervisor workstations retrieve the video segment captured and stored by the video server, and display the video segment adjusted in time to reproduce the session.