Company Filing History:
Years Active: 2013-2015
Title: Innovations of John D. Palframan
Introduction
John D. Palframan is an accomplished inventor based in Middletown, NJ (US). He has made significant contributions to the field of technology, particularly in software development and customer support systems. With a total of 3 patents, his work focuses on enhancing the efficiency and effectiveness of software processes.
Latest Patents
One of his latest patents is titled "System and method for prioritizing and remediating defect risk in source code." This invention discloses systems, methods, and computer-readable storage media for identifying and remediating risky source files. The system gathers data describing each file in a source code repository and generates a risk score for each file using a weighted algorithm. This algorithm prioritizes factors based on their predictiveness of defects, allowing the system to generate a list of files with risk scores above a certain threshold and make risk-mitigation recommendations accordingly.
Another notable patent is "System and method for prioritizing customers and predicting service escalation." This invention involves systems, methods, and computer-readable storage media for predicting escalation risks in customer support contexts. The system identifies instances of customer escalation from various data sources and determines the trigger conditions responsible for these escalations. By classifying these instances by problem type, the system can proactively allocate additional support resources to prevent future escalations.
Career Highlights
John D. Palframan is currently employed at Avaya Inc., where he continues to innovate and develop solutions that enhance customer support and software quality. His work has had a significant impact on the industry, helping organizations improve their processes and customer interactions.
Collaborations
Throughout his career, John has collaborated with notable colleagues, including Audris Mockus and Randy L. Hackbarth. These collaborations have contributed to the development of innovative solutions and advancements in their respective fields.
Conclusion
John D. Palframan is a prominent inventor whose work in software development and customer support has led to valuable innovations. His patents reflect a commitment to improving technology and enhancing user experiences.