John Carolan

Title: John Carolan: Innovator in Product Support Cost Determination

Introduction

John Carolan is a notable inventor based in Arklow, Ireland. He has made significant contributions to the field of product support through his innovative patent. His work focuses on improving the efficiency of product releases by accurately predicting support costs.

Latest Patents

John Carolan holds a patent titled "Determination of support costs for a scheduled release of a product." This computer-implemented method involves building a first support profile for a predetermined product that is scheduled for release. The support profile is based on historical data of predetermined types. The method further includes calculating the expected escapes for at least one functional area of the product and predicting the total number of customer cases that will arise from the scheduled release. This information is then included in a cost report regarding the product's release. He has 1 patent to his name.

Career Highlights

John Carolan is associated with International Business Machines Corporation, commonly known as IBM. His role at IBM has allowed him to leverage his expertise in product support and contribute to the company's innovative solutions.

Collaborations

Throughout his career, John has collaborated with notable colleagues, including William Chatham and David O'Grady. These collaborations have further enhanced his work and contributions to the field.

Conclusion

John Carolan's innovative approach to determining support costs for product releases showcases his expertise and commitment to improving product management. His contributions are valuable to the industry and reflect the importance of innovation in technology.