John Bowen

Title: Innovations by John Bowen

Introduction

John Bowen is an accomplished inventor based in Glendale, AZ. He has made significant contributions to the field of technology, particularly in interactive voice response systems. With a total of 2 patents to his name, Bowen continues to push the boundaries of innovation.

Latest Patents

Bowen's latest patents include a "System, method and computer program product for globally portable interactive voice response (IVR) systems." This invention involves a server that receives customer service requests along with customer identification information. The system identifies the customer's home location based on this information and selects an appropriate interactive voice response application to service the request. Another notable patent is the "Method, system, and computer program product for contacting intended customers." This invention outlines a method for contacting customers by originating phone calls and playing audio messages, while determining if the recipient is the intended customer based on their responses.

Career Highlights

John Bowen is currently employed at American Express Travel Related Services Company, Inc. His work at this prestigious company has allowed him to develop and refine his innovative ideas. His contributions have been instrumental in enhancing customer service technologies.

Collaborations

Bowen collaborates with Siddhartha Dutta, a fellow innovator. Together, they work on projects that aim to improve customer interaction and service efficiency.

Conclusion

John Bowen's innovative spirit and dedication to technology have led to significant advancements in interactive voice response systems. His patents reflect a commitment to enhancing customer service experiences through technology.