The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 02, 2013
Filed:
Jan. 20, 2010
Siddhartha Dutta, Glendale, AZ (US);
John Bowen, Glendale, AZ (US);
Siddhartha Dutta, Glendale, AZ (US);
John Bowen, Glendale, AZ (US);
American Express Travel Related Services Company, Inc., New York, NY (US);
Abstract
A method, system, and apparatus are used to contact an intended customer. In one embodiment, one or more notification details associated with an intended customer are received. The notification details may include at least a phone number and a name of the intended customer. Subsequently, a phone call to the intended customer is originated. One or more audio messages are played to a recipient of the phone call. Subsequently, one or more inputs from the recipient are received. Whether the recipient is the intended customer is determined based on the inputs provided. In one embodiment, the phone call is routed to an agent or an automated system if the recipient is the intended customer. In another embodiment, if the recipient is not the intended customer, the recipient may be prompted to provide availability information of the intended customer.