Company Filing History:
Years Active: 2005
Title: Joe Bloom - Innovator in Call Center Resource Optimization
Introduction
Joe Bloom is a notable inventor based in Libertyville, IL (US). He has made significant contributions to the field of call center management through his innovative patent. His work focuses on optimizing resources within call centers, which is crucial for enhancing operational efficiency.
Latest Patents
Joe Bloom holds a patent for a "Method of optimizing call center resources based upon statistics." This patent describes a method and apparatus for allocating resources within a call center based on predetermined business rules. The process involves analyzing records from various call transactions, recognizing correlations among these records, and adjusting resources accordingly to improve performance.
Career Highlights
Joe Bloom is associated with Rockwell Electronic Commerce Technologies, LLC, where he applies his expertise in resource optimization. His innovative approach has the potential to transform how call centers operate, leading to better customer service and increased productivity.
Collaborations
Some of Joe's coworkers include Craig R. Shambaugh and Anthony J. Dezonno. Their collaboration contributes to the innovative environment at Rockwell Electronic Commerce Technologies, LLC.
Conclusion
Joe Bloom's work in optimizing call center resources showcases his commitment to innovation and efficiency in the industry. His contributions are valuable in enhancing the effectiveness of call centers, ultimately benefiting businesses and their customers.