Company Filing History:
Years Active: 2015
Title: Celebrating the Innovations of Inventor Joanne L. Martin
Introduction: Joanne L. Martin, an accomplished inventor based in Fishkill, NY, has made significant contributions to the field of service engagement management. With a patent to her name, Martin's work showcases innovative approaches that enhance the efficiency and consistency of service delivery.
Latest Patents: Joanne L. Martin holds a noteworthy patent titled "Service Engagement Management Using a Standard Framework." This patent presents a comprehensive solution for organizing and managing service engagements. Within this framework, a detailed service delivery model is defined, incorporating a hierarchical structure that includes a service definition, associated service elements, and specific tasks for each element. The tasks are drawn from a base set that clearly outlines inputs, outputs, and related assets. This innovation allows for the management of service engagements in a systematic manner that encourages reuse and is easily adaptable.
Career Highlights: Martin's professional journey is marked by her role at the International Business Machines Corporation (IBM), where she has contributed to cutting-edge technology and service solutions. Her innovative mind and dedication to her field have made her an invaluable asset to her team and the broader industry.
Collaborations: In her tenure at IBM, Joanne collaborates with talented professionals such as Moonish Badaloo and Kavita Chavda. These partnerships highlight the importance of teamwork in driving innovation and advancing the capabilities of service management.
Conclusion: Joanne L. Martin exemplifies the spirit of innovation through her patent and contributions to service engagement management. As technology continues to evolve, her work at IBM and collaborations with her colleagues play a pivotal role in shaping effective service delivery methodologies.