The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 06, 2015
Filed:
May. 30, 2007
Moonish Badaloo, Orlando, FL (US);
Kavita Chavda, Roswell, GA (US);
Matthew Denesuk, Redwood City, CA (US);
Leslie M. Ernest, Knoxville, MD (US);
Felicia A. Hochheiser, New York, NY (US);
Joanne L. Martin, Fishkill, NY (US);
Moonish Badaloo, Orlando, FL (US);
Kavita Chavda, Roswell, GA (US);
Matthew Denesuk, Redwood City, CA (US);
Leslie M. Ernest, Knoxville, MD (US);
Felicia A. Hochheiser, New York, NY (US);
Joanne L. Martin, Fishkill, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A solution for managing a service engagement is provided. A service delivery model for the service engagement is defined within an engagement framework. The engagement framework, and consequently the service delivery model, can include a hierarchy that comprises a service definition, a set of service elements for the service definition, and a set of element tasks for each service element. The set of element tasks can be selected from a set of base tasks, each of which defines a particular task along with its input(s), output(s), and related asset(s). As a result, service engagements can be managed in a consistent manner using a data structure that promotes reuse and is readily extensible.