Company Filing History:
Years Active: 2025
Title: Innovator Jingwen Han: Pioneering Customer Service Technology
Introduction
Jingwen Han is a talented inventor based in Tokyo, Japan. She has made significant contributions to the field of customer service technology. Her innovative approach combines robotics with customer interaction, enhancing the overall service experience.
Latest Patents
Jingwen Han holds a patent for a "Customer service system, server, control method, and storage medium." This system utilizes a robot to provide customer service. The invention includes a first acquisition unit that gathers information about a topic from a person in charge of response during a negotiation with a visitor. Additionally, a second acquisition unit collects data on the visitor's speech and behavior through the robot. An estimation unit then assesses the visitor's reaction based on this data, while an output unit provides information regarding the estimated reaction.
Career Highlights
Jingwen is currently employed at Honda Motor Co., Ltd., where she continues to develop innovative solutions in customer service. Her work has positioned her as a key player in the integration of robotics into everyday customer interactions.
Collaborations
Jingwen collaborates with talented coworkers, including Leo Ito and Tomohiro Tsukamoto. Their combined expertise fosters a creative environment that drives innovation within the company.
Conclusion
Jingwen Han is a remarkable inventor whose work in customer service technology is paving the way for future advancements. Her patent reflects her commitment to improving customer interactions through innovative solutions.