The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 21, 2025
Filed:
Feb. 16, 2022
Honda Motor Co., Ltd., Tokyo, JP;
Leo Ito, Tokyo, JP;
Jingwen Han, Tokyo, JP;
Tomohiro Tsukamoto, Wako, JP;
Eriko Okabe, Wako, JP;
Yuichi Kawasaki, Wako, JP;
Misato Fukushima, Tokyo, JP;
HONDA MOTOR CO., LTD., Tokyo, JP;
Abstract
A customer service system for providing customer service using a robot for customer service is provided. A first acquisition unit acquires first information regarding a topic provided by a person in charge of response in a negotiation between a visitor and the person in charge of response. A second acquisition unit acquires a detection result regarding speech and behavior of the visitor by the robot. An estimation unit estimates a reaction of the visitor on a basis of the detection result acquired by the second acquisition unit. An output unit outputs second information regarding the reaction estimated by the estimation unit.