Jin Luo

Title: Innovator Jin Luo: Pioneering User Feedback Management

Introduction

Jin Luo, an accomplished inventor based in Kirkland, WA, has made significant strides in the field of online user feedback management. With one patent to her name, she has developed a system that enhances product assessment through valuable insights derived from user feedback.

Latest Patents

Luo's notable patent focuses on a method for evaluating and improving products by incorporating net promoter score (NPS) uplift, which stems from user feedback. The patent titled "Net promoter score uplift for specific verbatim topic derived from user feedback," outlines a comprehensive approach to managing user feedback. This method includes receiving feedback from a diverse group of users, categorizing it by identified topics, and utilizing both semantic analysis and rating scores. The result is the calculation of an NPS uplift for each topic, enabling the identification of priority areas for improvement. This innovative method ultimately helps in resolving product issues more effectively, informed by user insights.

Career Highlights

Jin Luo currently works with Microsoft Technology Licensing, LLC, where her expertise contributes to the company's efforts in leveraging user feedback for product enhancement. Throughout her career, she has exemplified a commitment to innovation, with a clear focus on improving user experience through effective feedback management.

Collaborations

In her role at Microsoft, Luo collaborates with talented professionals such as Manoj Kumar Rawat and Gregory Lawrence Brake. Together, they work on developing innovative solutions that enhance product functionality and user satisfaction through a better understanding of feedback.

Conclusion

In conclusion, Jin Luo's contributions to the field of user feedback management through her patent signify a pivotal advancement in how companies can utilize customer insights. Her innovative approach not only enhances product improvement processes but also positions her as a key figure in the ongoing dialogue around effective user engagement. As the landscape of product management continues to evolve, the impact of innovators like Luo will undoubtedly be felt across various industries.