The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 23, 2023
Filed:
May. 10, 2021
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Manoj Kumar Rawat, Bellevue, WA (US);
Gregory Lawrence Brake, Sammamish, WA (US);
Christopher Lawrence Laterza, Issaquah, WA (US);
Erfan Najmi, Renton, WA (US);
Andres Felipe Salcedo, Seattle, WA (US);
Jin Luo, Kirkland, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
A system and method for online user feedback management are provided. The method includes receiving online user feedbacks for a product from a plurality of users. A plurality of topics for the product are identified from the online user feedbacks. For each topic, the received online user feedbacks are categorized into a plurality of groups based on a rating score provided in each online user feedback for the product and semantic analysis of each online user feedback for the product. A net promoter score (NPS) uplift for each topic is calculated, where the NPS uplift measures an improvement in a NPS for the product if issues related to the topic are resolved. A priority topic is identified based on the NPS uplift for each of the topics. The priority topic is then prioritized in resolving issues related to the topics included in the online user feedbacks.