Gregory Lawrence Brake

Title: Gregory Lawrence Brake: Innovator in User Feedback Management

Introduction: Gregory Lawrence Brake, an inventive mind located in Sammamish, WA, has made significant contributions to the field of user feedback management. With one patent to his name, Gregory has demonstrated a keen ability to transform user insights into actionable improvements, particularly in the digital landscape.

Latest Patents: Gregory holds a patent titled "Net promoter score uplift for specific verbatim topic derived from user feedback." This innovative system and method address online user feedback management by collecting user insights about a product from multiple users. The method categorizes feedback into various groups based on rating scores and performs semantic analysis to understand the underlying sentiments. It calculates a net promoter score (NPS) uplift for each topic, indicating how resolving specific issues could improve the overall user satisfaction. By identifying priority topics based on their NPS uplift, the system efficiently directs efforts to enhance product performance and user experience.

Career Highlights: Currently, Gregory serves at Microsoft Technology Licensing, LLC, where he applies his expertise to advance technological solutions and user engagement strategies. His focus on optimizing user feedback processes exemplifies his commitment to innovation in the tech industry.

Collaborations: Throughout his career, Gregory has collaborated with notable colleagues such as Manoj Kumar Rawat and Christopher Lawrence Laterza. Together, they have contributed to projects that leverage user feedback to create impactful technological improvements.

Conclusion: Gregory Lawrence Brake stands out as a dedicated inventor whose work in user feedback management has the potential to reshape how companies understand and respond to consumer insights. His innovative patent highlights the importance of addressing user concerns proactively, paving the way for enhanced product satisfaction and loyalty.