This inventor holds 6 USPTO granted patents and 3 published patent applications. Top assignees: Salesforce Com, Inc., Ringcentral, Inc.. Active years: 2014-2019.
Company Filing History:
Years Active: 2014-2019
Title: Jim Dvorkin: Innovator in Contact Center Technology
Introduction
Jim Dvorkin is a notable inventor based in Redwood City, CA (US). He has made significant contributions to the field of contact center technology, holding a total of 6 patents. His work focuses on enhancing the efficiency and effectiveness of communication systems.
Latest Patents
Dvorkin's latest patents include a "System and method for managing events at a contact center." This innovative system is designed to manage events by utilizing a memory and at least one processor. The processor is configured to receive user inputs that identify conditions related to service levels, such as call waiting times. Upon detecting an event that meets these conditions, the system provides notifications to users in a collaborative environment.
Another significant patent is the "Method and system for integrating a PBX-equipped client and an on-demand database service." This invention offers mechanisms for integrating private branch exchange (PBX) systems with on-demand database services. This integration enhances the infrastructure at the client side, enabling improved services during telephone calls.
Career Highlights
Throughout his career, Jim Dvorkin has worked with prominent companies such as Salesforce.com, Inc. and RingCentral, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas in the realm of communication technology.
Collaborations
Dvorkin has collaborated with talented individuals in the industry, including Marco Casalaina and Jason Winters. These partnerships have contributed to the development of his groundbreaking inventions.
Conclusion
Jim Dvorkin's contributions to contact center technology through his patents and collaborations highlight his role as an influential inventor in the field. His work continues to shape the future of communication systems.