The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jul. 08, 2014

Filed:

Aug. 31, 2007
Applicants:

Marco S. Casalaina, San Francisco, CA (US);

Jim Dvorkin, Redwood City, CA (US);

Jason Winters, San Francisco, CA (US);

Bing Yang, San Francisco, CA (US);

Dararith Ourk, San Francisco, CA (US);

Rupert Chen, Emeryville, CA (US);

Inventors:

Marco S. Casalaina, San Francisco, CA (US);

Jim Dvorkin, Redwood City, CA (US);

Jason Winters, San Francisco, CA (US);

Bing Yang, San Francisco, CA (US);

Dararith Ourk, San Francisco, CA (US);

Rupert Chen, Emeryville, CA (US);

Assignee:

salesforce.com, inc., San Francisco, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 99/00 (2006.01); H04M 1/57 (2006.01); H04M 1/56 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 1/575 (2013.01); H04M 1/56 (2013.01); H04M 3/5183 (2013.01); G06Q 2220/12 (2013.01);
Abstract

In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.


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