Company Filing History:
Years Active: 2010
Title: **Jill K Ross: Innovator in Contact Center Solutions**
Introduction
Jill K Ross, an inventive force based in Golden, Colorado, holds a patent that revolutionizes service delivery within contact centers. Her work focuses on optimizing customer service processes by leveraging the presence and availability of enterprise resources with specialized skills.
Latest Patents
Jill's notable patent, titled "Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills," introduces a groundbreaking method for contact centers. This invention directs work items to subject matter experts, allowing them to assist in incoming calls through three distinct modes: assist mode, intercept mode, and overflow mode. This innovative system not only boosts customer service efficiency but also enhances overall customer satisfaction. Furthermore, it empowers subject matter experts to selectively accept or decline requests for assistance, ensuring a more tailored communication experience.
Career Highlights
Serving as a key contributor at Avaya Inc., Jill K Ross has demonstrated a commitment to advancing technology in customer service environments. Her extensive experience and expertise in the field have enabled her to create solutions that meet the evolving needs of businesses and their clients, marking her as an influential figure in the industry.
Collaborations
Throughout her career, Jill has collaborated with notable colleagues such as Andrew Derek Flockhart and Robin Harris Foster. Their collective efforts have advanced the capabilities of Avaya Inc., facilitating innovative solutions that apply technological advancements to enhance customer interactions.
Conclusion
In summary, Jill K Ross stands out as an innovative inventor in the realm of contact center technology. Her patent reflects a deep understanding of both customer service dynamics and the technical skills necessary to drive efficiency in this area. Through her contributions at Avaya Inc. and collaboration with fellow innovators, Jill continues to impact the industry positively, shaping the future of customer service solutions.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.