Jenson Joy

Title: Jenson Joy: Innovator in Intelligent Call Agent Evaluations

Introduction

Jenson Joy is an accomplished inventor based in North Attleboro, MA (US). He has made significant contributions to the field of technology, particularly in the area of call agent evaluations and audio data analysis. With a total of 2 patents, Joy's work focuses on enhancing the efficiency and effectiveness of communication systems.

Latest Patents

One of Jenson Joy's latest patents is titled "Systems and methods for intelligent call agent evaluations." This innovative computer-implemented method provides a quantitative performance evaluation of a call agent. The process involves converting an audio recording of a call between the agent and a customer into a text-based transcript. It identifies topics for categorizing the transcript and retrieves criteria associated with those topics. By utilizing a trained large language model, the method evaluates the performance of the call agent based on predefined questions, measuring satisfaction levels during the call.

Another notable patent is "Systems and methods for identifying diminished capacity of a voice call participant based on audio data analysis." This system generates an audio image from speech data of a user on a voice call. It determines a diminished capacity score using a deep learning classification model. When the score meets a certain threshold, a security protocol is applied to the user's account, ensuring safety during transactions.

Career Highlights

Jenson Joy is currently employed at FMR Corp., where he continues to innovate and develop new technologies. His work has garnered attention for its practical applications in improving customer service and security in voice communications.

Collaborations

Throughout his career, Jenson has collaborated with talented individuals such as Bryan Dempsey and Saquib Ilahi. These partnerships have contributed to the advancement of his projects and the successful implementation of his inventions.

Conclusion

Jenson Joy is a notable inventor whose work in intelligent call agent evaluations and audio data analysis is paving the way for advancements in communication technology. His contributions are significant in enhancing the performance and security of voice interactions.