Jennifer Chen

Title: Innovations by Jennifer Chen

Introduction

Jennifer Chen is an accomplished inventor based in Union City, CA. She has made significant contributions to the field of technology, particularly in developing systems that enhance user experience by providing accurate wait time estimations. With a total of 2 patents, her work is paving the way for more efficient service delivery in various industries.

Latest Patents

Jennifer's latest patents focus on methods and apparatus for determining wait times. One of her inventions includes a system where a first computing device is connected to a second computing device. This system is designed to obtain check-in data from the second device, indicating the user's arrival at a specific location. In response, it determines current wait times by assessing the number of customers waiting for service and the number of associates available to assist them. The expected wait time is then transmitted back to the second computing device.

Another patent involves a server that receives data from a customer computing device, indicating that a customer is picking up items from a predetermined location. This server computes an estimated wait time using machine learning processes, which may take into account unexpected customer arrivals. The estimated wait time is then displayed to the customer, enhancing their overall experience.

Career Highlights

Jennifer Chen is currently employed at Walmart Apollo, LLC, where she continues to innovate and develop new technologies. Her work is instrumental in improving customer service and operational efficiency within the company.

Collaborations

Jennifer has collaborated with notable colleagues, including Shengyang Zhang and Mingang Fu, to further her research and development efforts. Their combined expertise contributes to the success of their projects and innovations.

Conclusion

Jennifer Chen is a remarkable inventor whose work in determining wait times is transforming customer service experiences. Her patents reflect her commitment to innovation and her ability to leverage technology for practical solutions.