Company Filing History:
Years Active: 1999-2002
Title: Innovations by Jeffrey W. Campbell
Introduction
Jeffrey W. Campbell is an accomplished inventor based in Monument, Colorado. He holds two patents that showcase his expertise in telecommunications and voice response technologies. His innovative contributions have significantly advanced the field of interactive voice response services.
Latest Patents
One of Campbell's latest patents is for an "Advanced Interactive Voice Response Service Node." This next-generation service node (NGSN) provides advanced interactive voice response (IVR) services within a telecommunications network. The NGSN includes intelligent peripherals implemented as network audio servers and application servers that execute customer application files to perform IVR services. It ensures reliability through redundancy of application servers, including automatic application server failover within a node and automatic node failover between NGSNs. The NGSN features a modular software and hardware architecture with internal function encapsulation, allowing multiple vendors' products to be used and providing a common signaling interface to any switch network. Other features include an open systems architecture with improved scalability and increased application processing capability.
Another significant patent by Campbell is for "Enhanced Voice Services Load Balancing." This innovation allows enhanced voice services (EVS) to interactively communicate with callers, providing audio prompting and selection for call termination. The improvement includes load balancing, which detects degraded service of audio response units (ARUs). Individual EVS ARU nodes are grouped, allowing inbound calls for a given EVS application to be routed based on a lookup at the data access point (DAP). The load balancing process operates with predefined rules for determining ARU statuses and call allocations, ensuring efficient call management.
Career Highlights
Throughout his career, Jeffrey W. Campbell has worked with notable companies such as WorldCom, Inc. and MCI WorldCom, Inc. His experience in these organizations has contributed to his understanding and development of advanced telecommunications technologies.
Collaborations
Some of Campbell's coworkers include Allen Holmes and Judy A. Moldenhauer. Their collaboration has likely played a role in the development of his innovative patents.
Conclusion
Jeffrey W. Campbell's contributions to the field of telecommunications through his patents demonstrate his commitment to innovation and excellence. His work continues to influence the way voice response services are implemented in modern telecommunications networks.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.