Company Filing History:
Years Active: 2020
Title: Innovations by Jeffrey P. Theobald
Introduction
Jeffrey P. Theobald is an accomplished inventor based in Southbank, Australia. He is known for his innovative contributions to customer service technology. His work focuses on developing systems that enhance the efficiency of customer interactions.
Latest Patents
One of Jeffrey's notable patents is an "Article-suggestion system for automatically resolving customer-service requests." This invention relates to a system that suggests helpful articles to resolve customer requests. During operation, the system receives a customer request associated with a product or service used by the customer. It processes a set of words from the request to generate a request vector, which comprises numerical values representing the words. The system then compares this request vector against article vectors from a set of help center articles. If a match is found, the system presents the relevant articles to the customer, facilitating the automatic resolution of the request. Jeffrey holds 1 patent for this innovative system.
Career Highlights
Jeffrey currently works at Zendesk, Inc., a company renowned for its customer service software solutions. His role involves leveraging his expertise to improve customer service technologies. His contributions have significantly impacted the way businesses interact with their customers.
Collaborations
Throughout his career, Jeffrey has collaborated with talented individuals such as Christopher J. Hausler and Michael G. Mortimer. These collaborations have fostered a creative environment that encourages innovation and the development of effective solutions.
Conclusion
Jeffrey P. Theobald is a notable inventor whose work in customer service technology has made a significant impact. His innovative patent for an article-suggestion system exemplifies his commitment to enhancing customer interactions. His contributions continue to shape the future of customer service solutions.