This inventor holds 1 USPTO granted patent. Top assignee: International Business Machines Corporation. Active years: 2011.
Company Filing History:
Years Active: 2011
Title: The Innovations of Jeffrey D. Gilley
Introduction
Jeffrey D. Gilley is an accomplished inventor based in New Albany, IN (US). He has made significant contributions to the field of technology, particularly in managing customer requests through innovative systems and methods. His work has been recognized in the form of a patent, showcasing his expertise and creativity.
Latest Patents
Jeffrey D. Gilley holds a patent for a "Method, system and program product for managing a customer request." This invention involves receiving a request for a composite service from a customer. Based on this request, a delivery task list is defined, which includes one or more tasks required to fulfill the request. Each task is assigned to a service provider, and a performance schedule is established. The status of the tasks is tracked during their execution, and once completed, the customer is notified, surveyed, and/or invoiced. This innovative approach streamlines the process of managing customer requests, enhancing efficiency and customer satisfaction.
Career Highlights
Jeffrey D. Gilley is associated with International Business Machines Corporation, commonly known as IBM. His role at IBM has allowed him to work on cutting-edge technologies and contribute to various projects that aim to improve service delivery and customer interaction.
Collaborations
Throughout his career, Jeffrey has collaborated with talented individuals such as Nathan Sauders Caswell and Drew A. Kightlinger. These collaborations have fostered a creative environment that encourages innovation and the development of new ideas.
Conclusion
In summary, Jeffrey D. Gilley is a notable inventor whose work in managing customer requests has led to valuable advancements in technology. His patent reflects his commitment to improving service efficiency and customer experience.