Location History:
- Bath, OH (US) (2010)
- Akron, OH (US) (2010 - 2013)
Company Filing History:
Years Active: 2010-2013
Title: Innovations of James T Pavlic
Introduction
James T Pavlic is an accomplished inventor based in Bath, Ohio, known for his contributions to technology and resource management. With a total of three patents to his name, he has made significant strides in developing systems that enhance client service experiences.
Latest Patents
One of his latest patents is the "Expected Wait Time Augmentation System and Method." This innovative system generates an expected wait value that represents the time duration a client can expect to wait before being connected to a resource for servicing. The system includes an interface to a workforce management system to obtain resource availability data and a wait time augmentation model that calculates the expected wait time based on both base expected wait time data and resource availability data. The estimated wait time value is then provided to the client, ensuring they are informed about their expected wait duration.
Another notable patent is the "Automatic Call Director First in First Out Load-Balancing Accessory." This accessory device is designed for multiple servers that allocate client primary resource requests. It includes a controller, server communication links, and an auxiliary queue to store intercepted requests. The device efficiently allocates secondary resource requests to at least one secondary resource, optimizing the handling of client requests based on desired conditions.
Career Highlights
James T Pavlic is currently employed at Virtual Hold Technology, LLC, where he continues to innovate and develop solutions that improve client interactions and resource management. His work has been instrumental in advancing the technology used in call management systems.
Collaborations
Throughout his career, Pavlic has collaborated with notable colleagues, including Mark J Williams and Eric I Camulli. These partnerships have contributed to the successful development and implementation of his innovative ideas.
Conclusion
James T Pavlic's contributions to technology through his patents demonstrate his commitment to enhancing client service experiences. His innovative systems reflect a deep understanding of resource management and client needs, solidifying his reputation as a leading inventor in his field.