Location History:
- Newbury, MA (US) (1996)
- West Newbury, MA (US) (1998 - 2016)
Company Filing History:
Years Active: 1996-2016
Title: The Innovative Journey of Inventor James P. Kelly
Introduction
James P. Kelly, an accomplished inventor based in West Newbury, Massachusetts, has made significant contributions to the field of technology through his innovative ideas and patented inventions. With a total of four patents to his name, Kelly's work focuses on enhancing communication systems and providing user support, showcasing his dedication to improving technological interactions.
Latest Patents
Kelly's latest patents include:
1. **Method for Providing Support with Associates Anywhere and Notifications** - This patent describes a self-service system designed to furnish users with self-support knowledgebase (KB) information. It enables users to navigate the self-support KB efficient, while a monitor tracks user interactions. The system allows for live support requests and identifies agents with the required skill sets to assist users, facilitating video chat communications for support sessions.
2. **Communications System and Method for Operating Same** - This invention automates telephone routing decisions based on real-time information gathered across the communications system. It introduces a unified central control that optimizes management efficiency, enhancing the overall functionality of communication networks.
Career Highlights
Throughout his career, Kelly has contributed his expertise to several notable companies, including Geotel Communications Corp. and TeleTech Holdings, Inc. His experiences in these organizations have played a significant role in shaping his approach to innovation and technology development.
Collaborations
James P. Kelly has collaborated with other skilled professionals in the field, including G. Wayne Andrews and Steven H. Webber. These partnerships have fostered creativity and innovation, allowing Kelly to expand his knowledge and enhance his inventions further.
Conclusion
In summary, James P. Kelly is a visionary inventor whose contributions, particularly in communication systems and user support technologies, have had a lasting impact on the industry. His dedication to improving technological interactions and efficient problem-solving continues to inspire innovation in the field. With four patents to date, Kelly's journey is one of creativity and relentless pursuit of advancement.