Company Filing History:
2 out of 267 
1 out of 66 
1 out of 832,966 Years Active: 2017-2022
Title: Innovations by James Murison
Introduction
James Murison is an accomplished inventor based in Markham, Canada. He has made significant contributions to the field of technology, particularly in contact center environments. With a total of 4 patents to his name, Murison's work focuses on enhancing the efficiency and effectiveness of communication systems.
Latest Patents
One of his latest patents is titled "System and method for adaptive skill level assignments." This innovative system allows for the automatic determination of an agent's effectiveness in handling interactions routed through skills-based routing. The evaluation process includes emotion detection, transcription of audio to text, keyword analysis, and sentiment analysis. The aggregated results are used to update the agent's profile for improved future routing operations.
Another notable patent is the "Method for handling a call, software product, and device." This method addresses the movement of calls within a system that includes both unmonitored and monitored domains. It involves providing a unique number for each call movement based on its context, ensuring that no two calls are assigned the same number simultaneously. This innovation enhances the overall management of calls within communication systems.
Career Highlights
Throughout his career, James Murison has worked with reputable companies such as Unify GmbH & Co. KG and InContact Inc. His experience in these organizations has contributed to his expertise in developing advanced communication technologies.
Collaborations
Murison has collaborated with talented individuals in the industry, including Michael Eggiman-Ketter and Johnson Tse. These partnerships have fostered innovation and the development of cutting-edge solutions in the field.
Conclusion
James Murison's contributions to the field of technology through his patents and collaborations highlight his role as a significant innovator. His work continues to influence the efficiency of communication systems, making a lasting impact on the industry.