James J Hickey

Title: The Innovative Contributions of James J Hickey

Introduction

James J Hickey is a notable inventor based in San Jose, California. He has made significant contributions to the field of communication technology, holding three patents that reflect his innovative spirit. His work focuses on enhancing customer interactions and streamlining communication processes.

Latest Patents

One of Hickey's latest patents is for personalized customer surveys. This invention allows for the creation of surveys that are tailored to the specifics of a communication session between two parties. By monitoring the content of these sessions, such as a conversation between a customer and a call center agent, the system identifies relevant topics. For instance, if the discussion revolves around car insurance, the survey generated will include questions related to the customer's vehicle, ensuring a more relevant and engaging experience.

Another significant patent is for systems and methods that provide personalized proactive interaction. This invention synchronizes communications between disparate computing systems. It features a context capture module that monitors interactions to determine the current context of a system's activities. When communication is needed with another system, the invention facilitates this by sending an initiation communication that includes context data, thereby enhancing the efficiency of interactions.

Career Highlights

Hickey has worked with prominent companies in the technology sector, including Avaya Inc. and Five9, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to advancements in communication technologies.

Collaborations

Throughout his career, Hickey has collaborated with talented individuals such as Tony McCormack and Paul D'Arcy. These partnerships have likely played a role in the development of his innovative patents and have contributed to his success as an inventor.

Conclusion

James J Hickey's contributions to communication technology through his patents demonstrate his commitment to innovation. His work not only enhances customer experiences but also streamlines communication processes across various platforms.