James D Rushing

Title: The Innovative Contributions of James D. Rushing in Multimedia and Customer Support Technologies

Introduction

James D. Rushing, based in McKinney, Texas, is an accomplished inventor with a focus on multimedia technology and customer support systems. He has been granted two patents that showcase his innovative approaches towards enhancing user interaction and streamlining support services.

Latest Patents

Rushing's latest patents demonstrate his keen insight into the intersection of technology and user experience. The first patent, titled "Synchronization of User Interactive Events with On-Screen Events During Playback of Multimedia Stream," involves a method for aligning user interactions with multimedia content. The method receives data streams that include timing information about the multimedia and metadata for interactive events, ensuring a seamless experience where user input is synchronized with the playback.

The second patent, "Methods and Apparatus to Handle Customer Support Requests," is geared towards improving efficiency in call centers. This innovative approach analyzes support contacts to determine if issues persist for different identifiers. By identifying the existence of common problems across contacts, it enhances service delivery in customer support scenarios.

Career Highlights

James D. Rushing is currently affiliated with AT&T Intellectual Property I, L.P., where he continues to contribute to advancements in technology. His work has had significant implications for user engagement and service quality in telecommunications and multimedia sectors.

Collaborations

Rushing collaborates with talented individuals such as Earl Berner and Kristina Robinson, who share his commitment to innovation. Together, they have worked on projects that leverage their collective expertise to create impactful solutions in the tech industry.

Conclusion

James D. Rushing's inventive spirit and dedication to improving user interactions and support systems position him as a significant figure in the realm of technology. His contributions not only reflect his ingenuity but also pave the way for future innovations in multimedia and customer service technologies.