The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 02, 2010
Filed:
Dec. 09, 2005
Earl A. Berner, Wylie, TX (US);
Kristina Robinson, San Antonio, TX (US);
Mark Magnusson, Mount Prospect, IL (US);
Jason Porter, Frisco, TX (US);
James Rushing, McKinney, TX (US);
Mark Welch, San Antonio, TX (US);
Earl A. Berner, Wylie, TX (US);
Kristina Robinson, San Antonio, TX (US);
Mark Magnusson, Mount Prospect, IL (US);
Jason Porter, Frisco, TX (US);
James Rushing, McKinney, TX (US);
Mark Welch, San Antonio, TX (US);
AT&T Intellectual Property I, L.P., Reno, NV (US);
Abstract
Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first person, receiving a first identifier associated with the first person, analyzing contact details for a second contact associated with a second identifier associated with a second person different from the first person to determine if a problem associated with the first identifier exists, and indicating that a problem associated with the first identifier exists if the contact details for the second contact associated with the second identifier indicate that a problem associated with the first identifier exists.