Company Filing History:
Years Active: 2017-2021
Title: Innovations by James Boutcher
Introduction
James Boutcher is an accomplished inventor based in Carmel, CA, with a remarkable portfolio of 10 patents. His work primarily focuses on advancements in contact center technology and language interpretation systems. Boutcher's innovative contributions have significantly impacted the way businesses interact with customers and manage service requests.
Latest Patents
One of Boutcher's latest patents is the "Resiliency configuration for a cloud-based contact center system." This invention describes a computer-implemented contact center platform that efficiently handles service requests by integrating with customer relationship management systems. The platform features a receiver for service requests and a transmitter that communicates with a CRM system to retrieve relevant data. This innovative approach enhances the responsiveness and reliability of contact center operations.
Another notable patent is the "Configuration for simulating an interactive voice response system for language interpretation." This invention establishes an interactive voice response system that operates in one human-spoken language while receiving requests in another. The system utilizes a machine interpreter to translate requests, ensuring effective communication across language barriers. This technology is particularly beneficial for businesses that serve diverse customer bases.
Career Highlights
James Boutcher is currently employed at Language Line Services, Inc., where he continues to develop cutting-edge solutions for language interpretation and customer service. His expertise in creating efficient communication systems has made him a valuable asset to the company.
Collaborations
Throughout his career, Boutcher has collaborated with talented professionals, including Jeffrey Cordell and Lindsay D'Penha. These partnerships have fostered a creative environment that encourages innovation and the development of groundbreaking technologies.
Conclusion
James Boutcher's contributions to the fields of contact center technology and language interpretation demonstrate his commitment to innovation. His patents reflect a deep understanding of customer needs and the importance of effective communication in today's global marketplace.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.