Company Filing History:
Years Active: 2003-2004
Title: The Innovations of James A Manuel
Introduction
James A Manuel is an accomplished inventor based in Brookeville, MD (US). He has made significant contributions to the field of telecommunications, holding a total of 2 patents. His work focuses on enhancing the efficiency of call handling and providing special services for users with unique needs.
Latest Patents
One of his latest patents is titled "Intelligent routing to automate handling of operator-requested calls." This invention involves a control resource that enables a telephone network to route calls initiated by explicit requests for operator service to a front-end automation platform. The platform provides an announcement in the form of a menu that identifies available services. If a caller selects a service, the platform converts the call from an operator service call to a type associated with the selected service. This innovation helps reduce the number of operator service calls by routing them directly to the appropriate department or automated resource.
Another notable patent is "Special need processing of services provided by an advanced intelligent network." This patent describes an advanced intelligent network (AIN) that stores call processing records (CPRs) associated with select special needs services. The CPR initiates alternative processing or suppresses processing of a CPR associated with a called party to provide special services. For instance, public safety organizations are identified at the time of service provisioning, ensuring that special call processing requirements are invoked when they call another subscriber. This invention accommodates various special need calls, including those requiring hearing-impaired services.
Career Highlights
James A Manuel is currently employed at Verizon Services Corporation, where he continues to innovate in the telecommunications sector. His work has significantly impacted how calls are processed and routed, improving service delivery for users.
Collaborations
Some of his coworkers include Susan M Middleswarth and Veronica Ann Cartier, who contribute to the collaborative environment at Verizon Services Corporation.
Conclusion
James A Manuel's contributions to telecommunications through his patents demonstrate his commitment to innovation and improving user experience. His work continues to influence the industry positively.