The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 21, 2004
Filed:
Jul. 07, 2000
Veronica Ann Cartier, Alexandria, VA (US);
James A. Manuel, Brookeville, MD (US);
Margaret Malagon, Bergenfield, NJ (US);
Verizon Services Corp., New York, NY (US);
Abstract
A control resource, such as a service control point, causes a telephone network to route calls, initiated by an explicit request for operator service, to a front-end automation platform. The platform provides an announcement, typically in the form of a menu identifying available services. If the platform receives a signal from a caller selecting one of the services, the platform converts the call from an operator service call to a type of call associated with the selected service. The network then routes the call as converted, through the network to a predetermined resource for providing the selected service. The menu announcement and service selection processing with subsequent call conversion help take as many operator service calls as possible away from the operator switch and instead route many calls directly to the appropriate department, emergency destination or automated resource.