Jackie E McCoy-Rangel

Title: Innovator Jackie E. McCoy-Rangel: Advancing Service Level Agreement Management

Introduction: Jackie E. McCoy-Rangel, an inventive mind residing in Indian Land, SC, has made significant contributions to the field of technology with his two patents. His innovative approaches focus on enhancing systems that manage service level agreements (SLAs) and outage reporting, demonstrating a commitment to improving operational efficiencies within organizations.

Latest Patents: McCoy-Rangel's latest work includes two notable patents. The first patent, titled "Scheduled Workload Assessor", presents systems, methods, and apparatuses for receiving data associated with various service level agreements configured to run on a system. This invention allows for the extraction of critical data, which includes identifiers and running times of SLAs. Notably, the system can identify SLAs that are active during particular timeframes, as well as recognize system outages and aid in the recovery process.

The second patent, known as "Outage Reporting", introduces a user-friendly interface designed to streamline the process of reporting outages. This interface enables users to add outage information easily and search for existing outages. Centralized data storage allows for later viewing, enhancing efficiency in managing outage communications. Additionally, users are guided through a series of structured questions, including drop-down menus for predefined answers, promoting clarity in the reporting process.

Career Highlights: Jackie E. McCoy-Rangel has built his career at Bank of America Corporation, where he has applied his innovative thinking to help shape technology solutions within the organization. His expertise in handling service level agreements and outage reporting reflects his profound understanding of the operational needs in a corporate environment.

Collaborations: McCoy-Rangel has collaborated with esteemed colleagues such as Candace R. Gordon and Kavitha Karuppiah. These partnerships exemplify the collaborative spirit required to drive innovation and share knowledge within the industry.

Conclusion: Jackie E. McCoy-Rangel's inventive contributions through his patents are paving the way for more effective management of service level agreements and outage response systems. His work not only highlights the importance of innovation in the banking sector but also exemplifies how creative solutions can lead to enhanced operational efficiency. McCoy-Rangel's continued efforts are sure to inspire future advancements in the field.