Bank of America Corporation

Jackie E McCoy-Rangel

Candace R Gordon

Kavitha Karuppiah

Systems, methods and apparatuses for receiving data associated with various service level agreements configured to run on a system are provided. Data associated with various functions, tools, applications, and the like, configured to run on a system may be received and a portion of the data may be extracted. The extracted data may include an identifier of service level agreement, a running time of the service level agreement, and the like. The system may receive user input requesting identification of all service level agreements running in a particular time period. One or more service level agreement may then be identified meeting the parameters. In other examples, a determination may be made that a system outage has occurred. One or more service level agreements running when the outage occurred may be identified. A progress of the service level agreements may be determined to aid in recovery of the system.

Scheduled workload assessor

A user interface can include an outage reporting section which has the option of adding of an outage by requesting outage information from the user and receiving the outage information from the user. An existing outage can also be viewed by providing the user with a search field for selecting an existing outage. The user interface can be configured to display information regarding the selected existing outage. The outage information from the user can be stored in a centralized database for viewing at a later time. A series of questions regarding the outage can presented to the user at a user interface, and the series of questions may include at least one drop-down menu with predetermined answers.

Growing community of inventors

Indian Land, SC, United States of America

Jackie E McCoy-Rangel