logo

For the Inventor, By the Inventor

Carlsbad, CA, United States of America

Irene F Ma

USPTO Granted Patents = 6

Average Co-Inventor Count = 4.1

ph-index = 3

Forward Citations = 37(Granted Patents)


Location History:

  • Carlsbad, CA (US) (2019 - 2022)
  • San Diego, CA (US) (2020 - 2023)

Company Filing History:

goldMedal6 out of 2,351 
 
Intuit, Inc.
 patents

Years Active: 2019-2023

Loading Chart...
6 patents (USPTO):Explore Patents
1. 11797544 - Automated search recipe generation (2023-10-24),
2. 11423411 - Search results by recency boosting customer support content (2022-08-23),
3. 10748157 - Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience (2020-08-18),
4. 10552843 - Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial management systems (2020-02-04),
5. 10528576 - Automated search recipe generation (2020-01-07),
6. 10467541 - Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model (2019-11-05),

Title: Innovations and Contributions of Irene F. Ma

Introduction

Irene F. Ma is a prominent inventor based in Carlsbad, CA (US). She has made significant contributions to the field of technology, particularly in search algorithms and customer support systems. With a total of 6 patents to her name, her work has had a substantial impact on improving user experience in various applications.

Latest Patents

Irene's latest patents include innovative techniques for automated search recipe generation. These techniques involve dynamically generating a data set that represents search results in response to a query. The data set is used to accurately rank search results based on domain-specific queries. By extracting features from both the query and the search results, a relevance ranking is assigned to each result. This ranking can be adjusted based on user interaction metrics, allowing for a more tailored search experience.

Another notable patent focuses on enhancing search results by recency boosting customer support content. This method improves the relevance of customer support information in self-help systems associated with financial management. The system retrieves content from various sources and generates relevance weights to ensure that the most pertinent and recent information is presented to users. This approach increases the likelihood that users receive relevant support content in response to their queries.

Career Highlights

Irene F. Ma is currently employed at Intuit, Inc., where she continues to innovate and develop new technologies. Her work at Intuit has positioned her as a leader in the field of financial technology, particularly in enhancing user interactions with customer support systems.

Collaborations

Irene has collaborated with notable colleagues such as Igor A. Podgorny and Benjamin Indyk. These collaborations have further enriched her work and contributed to the development of advanced technologies in her field.

Conclusion

Irene F. Ma's contributions to technology through her patents and work at Intuit, Inc. highlight her role as an influential inventor. Her innovative approaches to search algorithms and customer support systems continue to shape the landscape of user experience in technology.

This text is generated by artificial intelligence and may not be accurate.
Please report any incorrect information to support@idiyas.com
Loading…