The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 05, 2019
Filed:
Jul. 27, 2016
Intuit Inc., Mountain View, CA (US);
Igor A. Podgorny, San Diego, CA (US);
Benjamin Indyk, San Diego, CA (US);
Matthew Cannon, San Diego, CA (US);
Jonathan Guidry, San Diego, CA (US);
Irene F. Ma, Carlsbad, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
A method and system improves content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model, according to one embodiment. The question and answer customer support system determines which customer support content to provide to users by using the hybrid predictive model, according to one embodiment. The question and answer customer support system receives a search query from a user and applies the search query (or a representation of the search query) to the hybrid predictive model, according to one embodiment. The hybrid predictive model generates a likelihood that particular customer support content is relevant to a user's search query, according to one embodiment. The question and answer customer support system acquires user feedback from users and updates/trains the hybrid predictive model based on the user feedback, according to one embodiment.