I-Hsuan Weng

Title: I-Hsuan Weng: Innovator in Contact Center Solutions

Introduction

I-Hsuan Weng is a notable inventor based in Gambrills, MD (US). He has made significant contributions to the field of contact center technology, particularly through his innovative patent that enhances agent scheduling using advanced AI modeling.

Latest Patents

Weng holds a patent titled "Method and system for scalable contact center agent scheduling utilizing automated AI modeling and multi-objective optimization." This patent describes a system that utilizes at least one processor and memory to generate a workload forecast indicative of future demand in a contact center. The system also forecasts staffing requirements based on the workload and service goals, and it performs schedule optimization to create an efficient shift schedule for agents. Weng's innovative approach addresses the complexities of managing contact center operations effectively.

Career Highlights

I-Hsuan Weng is currently employed at Genesys Cloud Services, Inc., where he applies his expertise in developing solutions that improve operational efficiency in contact centers. His work focuses on integrating AI technologies to streamline processes and enhance service delivery.

Collaborations

Weng collaborates with talented professionals in his field, including William D'Attilio and German Andres Velasquez Diaz. These collaborations contribute to the development of cutting-edge solutions in contact center management.

Conclusion

I-Hsuan Weng's contributions to contact center technology through his innovative patent demonstrate his commitment to improving operational efficiency. His work at Genesys Cloud Services, Inc. continues to influence the industry positively.