This inventor holds 1 USPTO granted patent and 1 published patent application. Top assignee: Avaya Inc.. Active years: 2014.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2014
Title: Hugh Tynan: Contact Center Routing Innovation
Introduction
Hugh Tynan is an inventor associated with Galway, Ireland, and Avaya Inc. His work includes an invention for routing communication sessions in a contact center.
Latest Patents
Tynan is credited with 1 patent: “Routing Communication Sessions in a Contact Center.” The patent describes a system that can connect multiple contacts to an agent who is able to handle several interactions at once, particularly non-voice contacts. It tracks time-varying indicators of agents’ activity levels and uses those indicators, in part, to route new contacts to suitable agents.
Career Highlights
Tynan’s patent reflects an approach to contact center operations that accounts for agents’ changing workloads. By considering intermediate activity levels—not only whether an agent is idle or fully occupied—the system aims to route incoming sessions while agents handle multiple contacts.
Collaborations
Tynan’s listed coworkers include Thomas J. Moran and John Joseph Costello. The patent is associated with Avaya Inc.
Conclusion
Hugh Tynan’s recorded patent focuses on adaptive routing for contact centers, using agents’ changing activity levels to support the handling of multiple communication sessions.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile