Howard Young

Title: Howard Young - Innovator in Business Assessment and Customer Relationship Management

Introduction

Howard Young is a notable inventor based in Richmond Hill, Canada. He has made significant contributions to the fields of business assessment and customer relationship management. With a total of 2 patents, Young's work focuses on enhancing the efficiency and effectiveness of business practices through innovative methodologies.

Latest Patents

One of Howard Young's latest patents is titled "Consulting Assessment Environment." This invention provides a method, apparatus, and computer program product that allows consultants to define templates for questionnaires and domain knowledge regarding business practices. The environment automates the assessment process and generates reports, enabling businesses to analyze their current state and compare it with desired outcomes or best practices. An important feature of this patent is its information hiding capability, which protects sensitive domain knowledge from being accessed by clients.

Another significant patent by Young is the "Customer Relationship Management Business Method." This loyalty suite business method aims to build profitable customer relationships by integrating Customer Relationship Management (CRM), Business Intelligence (BI), and Customer Value Management (CVM). The method is structured around an engagement model that identifies factors that foster customer loyalty, ultimately helping enterprises deliver enhanced customer value.

Career Highlights

Howard Young is currently employed at International Business Machines Corporation (IBM), where he continues to innovate and contribute to the field of business technology. His work at IBM has allowed him to apply his inventive ideas in a practical setting, furthering the company's mission to enhance business processes through technology.

Collaborations

Throughout his career, Young has collaborated with talented individuals such as Cynthia A Adiano and Navin Enand. These partnerships have enabled him to leverage diverse expertise and perspectives, enriching his innovative endeavors.

Conclusion

In summary, Howard Young is a distinguished inventor whose work in business assessment and customer relationship management has made a significant impact. His patents reflect a commitment to improving business practices through innovative solutions. Young's contributions continue to shape the future of business technology.