Howard G Kradjel

Title: Innovations by Howard G Kradjel

Introduction

Howard G Kradjel is an accomplished inventor based in Lincroft, NJ (US). He holds two patents that showcase his innovative contributions to technology and communication systems. His work primarily focuses on enhancing user experiences in contact centers and multimedia communications.

Latest Patents

One of Kradjel's latest patents is a "Bartering system and method for controlling position in a wait queue in a contact center." This invention allows users to adjust their wait time in a queue by making offers based on various commodities, such as money or frequent flyer miles. This interactive approach enables users to have more control over their waiting experience.

Another significant patent is the "Method and apparatus for creating secure write-enabled web pages that are associated with active telephone calls." This invention transforms traditional voice-only calls into multimedia interactions, facilitating the sharing of information and enhancing security aspects during calls.

Career Highlights

Kradjel is currently employed at Avaya Inc., a company known for its communication solutions. His work at Avaya has allowed him to develop and implement innovative technologies that improve customer service and communication efficiency.

Collaborations

Throughout his career, Kradjel has collaborated with notable colleagues, including Paul Roller Michaelis and David L Chavez. These collaborations have contributed to the development of his patents and the advancement of communication technologies.

Conclusion

Howard G Kradjel's contributions to the field of communication technology through his patents reflect his innovative spirit and dedication to improving user experiences. His work continues to influence the way we interact in contact centers and multimedia environments.